Ferrandino & Son today unveiled an expanded Call Center solution. Utilizing an expanded data network among their Regional offices and crews, Ferrandino & Son will be able to better track services in Real-Time utilizing their proprietary IVR software. This will increase the company’s ability to provide customized reporting to all of their clients. Initially scheduled to be completed in June of 2009, the project was completed ahead of schedule for the 2009 Landscape season.
“When Ferrandino asked me to write a testimonial for them, after they said ‘no’ to one of our projects, I was shocked! However, it speaks to just how hard it is to find a good partner; one that isn’t afraid to say no when a project or program isn’t a good fit for what they do. It actually gave me MORE confidence in them for when they said ‘yes we can’!”