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(Service) Supply Chain Management

Why Service Is A Verb, Not A Noun By: Kevin Smith, Chief Operating Officer   Can we continue to deliver solutions in the models we’ve done for the last 15 to 20 years? Service sector business currently accounts for about two-thirds of the U.S. Gross Domestic Product, and about 8% of economic growth. A recent […]

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Employee Morale Boosts Service Delivery

Farmingdale, NY – Ferrandino & Son recently announced some strategic changes to their operating model in an attempt to better align with their supplier base.  However, when Chief Operating Officer Kevin Smith was asked what drove these changes, his answer was a little surprising.  “While the changes were clearly driven with the intent of improving […]

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A Handyman Case Study: “The Impact was Instantaneous”

By: Kevin Smith, Chief Operating Officer   The challenge with building a great case study on how to reduce costs is that you first have to receive permission to spend money to prove your point. This can be quite difficult, as most of you probably know. Suggesting that a Handyman Program could reduce your reactive […]

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GeoCode Application Soft Release

Ferrandino & Son, Inc. announces results of 6-month soft release on GeoCode Application Ferrandino & Son, Inc. recently announced the results of their 6-month soft release of their new vendor-facing GeoCode mobile application. “This was a collaboration of so many parties that the list of thanks is endless” said Kevin Smith, Chief Operating Officer of […]

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One Giant Leap – GeoCoding in Facilities

By Kevin Smith, Chief Operating Officer GeoCoding offers a generational leap forward for facility programs. In the year 2000, the ability to validate a service was as basic as the technology we used on a daily basis. VCRs, Walkmans, signed work order tickets and phone calls to the local store manager after every service — […]

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