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Curb Appeal: Site Lighting

While the most noticeable aspect of your property during the day may be your landscaping, when the sun goes down it’s all about the lighting. A well-lit property is an important aspect of any location’s overall curb appeal and can have a direct correlation to attracting and retaining customers. While a fully-lit site says “we’re […]

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What’s The Deal With Curb Appeal?

In a world where there is no second chance to make a good first impression, retail business owners should consider including exterior maintenance in their annual marketing budget. That may sound  strange, but think about this: Companies that spend millions of dollars on advertising campaigns but fail to properly invest in a routine landscape maintenance […]

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(Service) Supply Chain Management

Why Service Is A Verb, Not A Noun By: Kevin Smith, Chief Operating Officer   Can we continue to deliver solutions in the models we’ve done for the last 15 to 20 years? Service sector business currently accounts for about two-thirds of the U.S. Gross Domestic Product, and about 8% of economic growth. A recent […]

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Employee Morale Boosts Service Delivery

Farmingdale, NY – Ferrandino & Son recently announced some strategic changes to their operating model in an attempt to better align with their supplier base.  However, when Chief Operating Officer Kevin Smith was asked what drove these changes, his answer was a little surprising.  “While the changes were clearly driven with the intent of improving […]

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A Handyman Case Study: “The Impact was Instantaneous”

By: Kevin Smith, Chief Operating Officer   The challenge with building a great case study on how to reduce costs is that you first have to receive permission to spend money to prove your point. This can be quite difficult, as most of you probably know. Suggesting that a Handyman Program could reduce your reactive […]

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