Account Manager/Customer Service (PA Office)

We are looking for several confident and career-minded individuals with a focus on Account Management and superior Customer Service. Ferrandino & Son has hired 140 new employees in the last 12 months and have recently moved to a new office as our expansion continues.

The right candidate will have excellent follow-up skills; have the ability to work independently as well as in a team environment; have strong computer, client relationship and organizational skills, including strict attention to detail and accuracy. Our exponential growth requires candidates who are looking to grow as we do.

Prior experience working with subcontractors, a Call Center environment, and/or third party management is a plus.

Career advancement opportunities will be significant.

Recent college graduates are welcomed.

Essential Functions:

  • Effectively manage client(s) service requests and accounts both via the phone and through email
  • Handle complex customer inquiries expeditiously, with limited assistance
  • Troubleshoot issues with client for immediate resolution – problem solving is business-critical
  • Proficiently meet the demands of multiple external and internal clients – opportunity to interact with all levels of management
  • Provide timely and effective follow through – organization and communication are essential

Ideal Candidate:

  • Someone looking to come in on the ground floor with limitless potential
  • Exceptional people and teamwork skills
  • Superior Microsoft Excel experience

Essential Requirements/Preferred Skills:

  • College degree preferred, but not required
  • Minimum 1 year of previous related experience
  • Excellent Microsoft Office skills
  • Ability to handle multiple projects simultaneously; multi-task
  • Must pay strict attention to detail
  • Must be dedicated to the highest quality and customer satisfaction
  • Excellent written and oral skills; professional manner
  • Mandatory attendance and punctuality

We offer a highly competitive compensation package (commensurate with experience), attractive benefits with health, dental and vision insurance, 401K participation with company match.

Please send your cover letter and resume to careers@ferrandinoandson.com or fax us at
631-794-2468. When corresponding with us, please specify that you are applying for the Account Manager/PA Position. (No phone calls, walk-ins or Agencies please).

There is no relocation compensation offered for this position.

Call Ferrandino & Son today at 866-571-4609