Account Manager/Customer Service
We are looking for an Account Manager for our Facility Service and Maintenance Division. The qualified candidate must have solid Account Management and Customer Service experience with Construction/Facility Service and Maintenance experience a major plus. This position coordinates vendor services and responds to customer service requests over the phone to ensure that client needs are met.
The right candidate will have excellent follow up skills and have the ability to work both independently and on a team. Computer, client relationship and organizational skills, including attention to detail and accuracy, are a must.
- Effectively manage client(s) service requests and accounts
- Handle complex customer inquiries expeditiously, with limited assistance
- Dispatch emergency requests for service
- Troubleshoot issues with client(s) for immediate resolution
- Proficiently execute after hours/weekend procedures
- Provide timely and effective follow through
- Coordinate and oversee repair and maintenance projects with vendors and contractors from start to finish, including invoice processing
Essential Requirements/Preferred Skills:
- High School diploma or General Education Degree (GED)
- Minimum of 2-4 years of related experience
- Experience in the Facility Maintenance/General Contracting field
- Solid Microsoft Office skills
- Handle multiple projects simultaneously; multi-task
- Pay strict attention to detail
- Ability to retain rapidly changing business information
- Remain dedicated to the highest quality standards for customer satisfaction
- Excellent written and oral skills; professional manner
- Mandatory attendance and punctuality
We offer a highly competitive compensation package, attractive benefits with health, dental and vision insurance, 401K participation with company match, and a no-cost corporate gym.
Please send your cover letter and resume to firstname.lastname@example.org or fax us at
631-794-2468. When corresponding with us, please specify which position you are applying for (No phone calls or walk-ins please).
Call Ferrandino & Son today at 866-571-4609